M.T.H. Premier Genesis Diesel Locomotive Operator's Manual download pdf (Page 49)

Service & Warranty Information

How to Get Service Under the Terms of the Limited One-Year Warranty

When you suspect an item is defective, please check the operator's manual for standard operation and trouble-

shooting techniques that may correct the problem. Additional information may be found on the M.T.H. Website.

Should you still require service, follow the instructions below to obtain warranty service. First, e-mail, write, call or

fax a M.T.H. Authorized Service Center (ASC) in your area to obtain Repair Authorization. You can find the list

of ASCs on the M.T.H. Website, www.mthtrains.com. Authorized Service Centers are required to make warranty

repairs on items sold only from that store; all other repairs may-- or may not be done at the store's own discretion.

If you did not purchase the item directly from the ASC, you will need to select a National Authorized Service

Center (NASC). These centers are compensated by M.T.H. to perform warranty service for any customer whose

repair qualifies for warranty service. A list of NASC retailers can be located on the M.T.H. Website or by calling

410-381-2580. Should the warranty no longer apply, you may choose either an ASC or NASC retailer to service

your M.T.H. Product. A reasonable service fee will be charged.

CAUTION: Make sure the product is packed in its original factory packaging including its foam and plastic

wrapping material to prevent damage to the merchandise. There is no need to return the entire set if only one of

the components is in need of repair unless otherwise instructed by the Service Center. The shipment must be

prepaid and we recommend that it be insured. A cover letter including your name, address, daytime phone

number, e-mail address (if available), Return Authorization number (if required by the service center, a copy of

your sales receipt and a full description of the problem must be included to facilitate the repairs. Please include

the description regardless of whether you discussed the problem with a service technician when contacting the

Service Center for your Return Authorization.

Please make sure you have followed the instructions carefully before returning any merchandise for service.

Authorized M.T.H. Service Centers are independently owned and operated and are not agents or representatives of

M.T.H. Electric Trains. M.T.H. assumes no responsibility, financial or otherwise, for material left in their

possession, or work done, by privately owned M.T.H. Authorized Service Centers.

If you need assistance at any time email MTH Service at [email protected], or call 410 381-2580.

Limited One-Year Warranty

All M.T.H. products purchased from an M.T.H. Authorized Retailer are covered by this warranty provided the

product was manufactured within five years of the date of purchase. This warranty is for the original purchaser

and is non-transferable.

See our website www.mthtrains.com to identify an M.T.H. Authorized Retailer near you.

M.T.H. products may be registered online in advance of warranty work at www.mthtrains.com/warranty. The

original sales receipt and the conditions below must be met regardless of whether the product is registered on the

M.T.H. website in order to obtain warranty service.

M.T.H. products manufactured within five years from the date of purchase are warrantied for one year against

defects in material or workmanship, excluding wear items such as light bulbs, pick-up rollers, batteries, smoke unit

wicks, and traction tires. We will repair, replace, or credit (at our option) the defective part without charge for the

parts or labor if the following conditions are met: (1) the item is returned to an M.T.H. Authorized Service

Center* (ASC) or M.T.H. National Authorized Service Center (NASC) or M.T.H. Electric Trains Service

Department, (2) was manufactured within the previous five years and (3) was purchased within one year of the

original date of purchase from an M.T.H. Authorized Retailer. Products manufactured after the five year cutoff

from the date of purchase are not covered under any warranty by M.T.H. Electric Trains. The manufacture date

of an item can be verified on the item's detail page “shipping date field” on the M.T.H. website

(www.mthtrains.com). This warranty does not cover damages caused by improper care, handling, or use.

Transportation costs incurred by the customer are not covered under this warranty.

Items sent for repair must be accompanied by a return authorization number, a description of the problem, and a

copy of the original sales receipt from an M.T.H. Authorized Retailer, which gives the date of purchase. If you

are sending this product to an Authorized Service Center, contact that Center for their return authorization.

This warranty gives you specific legal rights, and you may have other rights that vary from state to state. Specific

questions regarding the warranty may be forwarded to M.T.H. Directly.

* Authorized Service Centers (ASC) are only obligated to provide warranty service for any consumer who has

purchased the specific M.T.H. item from them that requires service work.

Service Department:

M.T.H. Electric Trains

7020 Columbia Gateway Drive

Columbia MD 21046-1532

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M.T.H. Premier Genesis Diesel Locomotive Operator's Manual Page 49

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